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daveime



Posts : 11
Join date : 2008-08-12

PostSubject: Premium Signup   Tue Aug 12, 2008 1:30 pm

You really want to consider using a PROPER merchant like PayPal.

Twice I submitted my details through PayNova, and twice I get this message :-

Your payment could not be completed at this time due to one of the following errors
- Incorrect card details
- You exceeded your credit limit
- Your credit institution is unavailable at this time

My card details ARE correct, and my credit limit is plenty for this transaction. But I can only assume the "credit institution is unavailable at this time" (Yes, like Barclaycard VISA one of the biggest in the world is "offline").

So when shall I try again ? in an hour ? in a day ? who knows ? Paynova doesn't give me any real information about WHY there is a problem.

And as the helpline is in Swedish, the chances of finding an English speaker fluent enough to talk to without having to repeat everything 10 times is next to zero.

So, congrats, looks like you just lost a subscriber.

Next time, use a proper merchant guys :-(
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daveime



Posts : 11
Join date : 2008-08-12

PostSubject: Re: Premium Signup   Tue Aug 12, 2008 1:43 pm

As a follow up to the previous post ...

Rather than waste a long distance phone call, I decided to e-mail PayNova direct on support@paynova.com.

And you know what happenned ? My e-mail was bounced back as "suspected spam", because I'd had the audacity to actually paste the URL of the wanted website in the details.

Guys for God's sake, get a proper merchant PLEASE !!!
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claarc
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Posts : 259
Join date : 2008-01-22

PostSubject: Re: Premium Signup   Tue Aug 12, 2008 1:57 pm

That's really no good at all.
We take care of that.
Is daveime you in game nick?

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daveime



Posts : 11
Join date : 2008-08-12

PostSubject: Re: Premium Signup   Tue Aug 12, 2008 8:06 pm

Yes, I used the same name in-game.

The game itself I found very entertaining, I only signed up today but was very happy to buy some credits right away (mostly because I got stuck in the hideout, which by the way is about 23 hours too long for a simple mistake).

But this merchant you are using is losing YOU money, and not everyone is willing to sign up for yet another "wallet" / "passport" / whatever, when most sites quite happily accept PayPal which I have found works well, and seems to be popular.

If you want to contact me using my sign-up e-mail, please feel free.
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claarc
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Posts : 259
Join date : 2008-01-22

PostSubject: Re: Premium Signup   Tue Aug 12, 2008 9:54 pm

Glad you like the game.
Yes, I understand that 24h is a lot. But there are similar games on the internet with the same time in their hideout or ER.

About Paynova, had a conversation with one of my colleagues and aparantly we are having thoughts of using PayPal instead.
Haven't reveiced yet any information about the problem you had from paynova.

Hope it get solved anyway.

Cheers!

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cHubByWiZaRd



Posts : 5
Join date : 2008-08-13

PostSubject: Re: Premium Signup   Wed Aug 13, 2008 7:30 pm

my id in game n in this forum is same cHubByWiZaRd n i have some suggestion

i want to be premium member..but i got little problem with payment..
i came from indonesia n many times my credit card rejected because my merchant from indonesia..

so i'm always using paypal to paid everything..i spend my time in playing game online n i like this game but really i cant be premium just bcoz payment method..

so i would appreciate if the dev's provide paypal as payment method..

thanx n best regards
^^

ps:sorry for bad english Very Happy
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claarc
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Posts : 259
Join date : 2008-01-22

PostSubject: Re: Premium Signup   Fri Aug 15, 2008 2:18 pm

cHubByWiZaRd

As soon as we know more about PP I'll let you all know with a little news flash cheers

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daveime



Posts : 11
Join date : 2008-08-12

PostSubject: News ?   Fri Aug 29, 2008 9:15 pm

Any news on the Paypal situation ?

Paynova STILL won't accept my credit card payment :-(
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razzta
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Posts : 322
Join date : 2008-09-12

PostSubject: Re: Premium Signup   Wed Sep 24, 2008 1:02 pm

Paypal will be up within the next few days.

//WTGC
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claarc
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Posts : 259
Join date : 2008-01-22

PostSubject: Re: Premium Signup   Fri Sep 26, 2008 12:45 am

razzta wrote:
Paypal will be up within the next few days.

//WTGC



It's up and running!

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